Privacy Policy

1. Introduction

OmenHosting ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using OmenHosting, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, and password when you create an account
• Payment Information: Billing details processed through our payment processor (we do not store full card numbers)
• Support Communications: Messages you send to our support team via Discord, email, or ticket system
• User Content: Files, plugins, configurations, and other data you upload to your server

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the site, and interaction patterns
• Device Information: Browser type, operating system, screen resolution, and device identifiers
• Log Data: IP address, access times, referring URLs, and server request logs
• Cookies: Session cookies for authentication and preference cookies for site functionality

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our hosting services
• Process payments and manage your subscription
• Send service-related communications (billing, outages, updates)
• Respond to support requests and resolve issues
• Monitor and analyze usage patterns to improve performance
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Cookies and Tracking

We use cookies for the following purposes:

• Essential Cookies: Required for authentication and core site functionality
• Analytics Cookies: Help us understand how visitors use our site (e.g., traffic sources, popular pages)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

5. Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party processors who assist with payment processing, analytics, and infrastructure (e.g., payment gateways, DDoS protection providers)
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (TLS/SSL)
• Secure authentication systems
• Regular security audits and updates
• Access controls and monitoring

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specific retention periods:

• Account Data: Retained while your account is active
• Server Data: Retained for 14 days after service cancellation, then permanently deleted
• Payment Records: Retained for 7 years as required by tax and financial regulations
• Support Tickets: Retained for 2 years after resolution
• Server Logs: Automatically purged after 30 days

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Export your data in a portable format
• Object to certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us through our support channels. We will respond within 30 days.

9. Children's Privacy

OmenHosting is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting an update on our website and, where appropriate, by email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us through our Discord server or support page.