Refund Policy

1. Overview

OmenHosting stands behind the quality of our services. We offer a straightforward refund policy to ensure customer satisfaction while maintaining fair business practices.

2. Eligibility for Refund

2.1 New Services

If you are a first-time customer, you are eligible for a full refund within 72 hours of your initial purchase, provided:

• You have not previously held an OmenHosting account
• The refund request is made within 72 hours of purchase
• You have not violated our Acceptable Use Policy
• The service is not a custom-configured or dedicated server

2.2 Renewals

Renewal payments are non-refundable. If you do not wish to continue, please cancel your subscription before the renewal date. Your service will remain active until the end of the current billing period.

2.3 Downgrades

If you downgrade your plan, the difference in pricing is applied as account credit for future use. No cash refund is issued for downgrades.

3. How to Request a Refund

To request a refund:

1. Log in to your OmenHosting control panel
2. Navigate to your server management page
3. Select "Request Refund" or contact our support team via Discord
4. Provide your order number and reason for the refund request

Refund requests are typically processed within 3–5 business days. The refund will be credited to your original payment method.

4. Non-Refundable Items

The following are not eligible for refunds:

• Add-on services (custom IPs, additional storage, dedicated IPs)
• Server migrations or custom configuration work
• Services terminated due to AUP violations
• Domains or third-party services purchased through OmenHosting
• Account credit or promotional credits

5. Service Credit

In lieu of a cash refund, we may offer service credit at our discretion. Service credit:

• Does not expire
• Can be applied to any OmenHosting service
• Is non-transferable and non-withdrawable
• Cannot be exchanged for cash

6. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your payment provider. Chargebacks may result in:

• Immediate suspension of your services
• A $25 chargeback processing fee
• Permanent account closure

We are committed to resolving billing disputes fairly and promptly. Most issues can be resolved through direct communication.

7. Downtime and Service Issues

If you experience significant service issues due to our infrastructure:

• Contact support immediately with details of the issue
• We will investigate and may offer service credit or partial refund based on impact
• Service credits for downtime are calculated based on the duration of the outage and your plan pricing

8. Refund Processing

Refunds are processed using the original payment method:

• Credit/Debit Card: 5–10 business days
• PayPal: 3–5 business days
• Other Methods: Varies by provider, typically 5–10 business days

If the original payment method is unavailable, we will work with you to find an alternative refund method.

9. Disputes

If you disagree with a refund decision, you may appeal by contacting our support team with additional information. We review all appeals and aim to reach a fair resolution.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes apply to purchases made after the policy update date. Existing purchases are governed by the policy in effect at the time of purchase.